Terms of Service

Last updated: 2025-04-21

Please read this Terms of Service (“Terms,” “Terms of Service”) carefully before using the https://www.callpenpals.com/ website (the “Website”) operated by Pen Pals Cooling Heating Plumbing, a(n) LLC formed in New Mexico, United States (“us,” “we,” “our”) as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users, and others who wish to access and use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.

Pen Pals Cooling Heating Plumbing SMS Agreement

The messages that you will receive will include job progress updates, deals and offers, and optional feedback surveys.

You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP”, we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially.

If you experience issues, reply with the keyword HELP or reach out to booknow@callpenpals.com.

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. You will receive no more than four messages a week. Contact your wireless provider for questions about your plan.

Refer to our privacy policy here: Privacy Policy

Electronic Communications, Transactions and Signatures

Visiting the Website, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all notices, disclosures, and records satisfy any legal requirement that such communications be in writing.

YOU HEREBY AGREE to the use of electronic signatures, contracts, orders, and records for transactions and waive any rights requiring non-electronic records or signatures.

Purchases

Purchases on the Website are processed through third-party providers: Shopify, Stripe, and Contractor Commerce.

Accepted payment methods include: American Express, bank transfer, Discover, MasterCard, and Visa.

You represent and warrant that you are authorized to use the chosen payment method and that the information you provide is true, correct, and complete.

Cancellation Policy

Cancellations are allowed prior to shipment, prior to download, or prior to performance of the service. Contact us to cancel.

You will not be charged a cancellation fee, and we will refund the full purchase price.

We reserve the right to cancel purchases at our discretion (e.g., fraud, unavailability). If we cancel, we will notify you and issue a full refund.

Refund Policy

Refunds are available only if:

The wrong product or service was provided.

You must contact us to initiate a refund. No return of goods is required.

Shipping Policy

We or a third party will ship goods. If a third party is used, their terms apply.

Shipping costs will be calculated at checkout. Goods will be shipped within a reasonable time from purchase.

No Warranty on Purchases

Items and services on the Website are provided “as is.” No express or implied warranties apply, including merchantability or fitness for a particular purpose.

Remedies

Your exclusive remedy for breach is dispute resolution under the “Governing law…” section. No additional remedies shall apply.

Accounts

By creating an account, you confirm you are at least 18 years old and provide accurate information.

You are responsible for your account credentials and activity. Notify us of any breach. We may terminate your account at our discretion.

Comments and Uploading Content

By submitting content, you grant Pen Pals Cooling Heating Plumbing a worldwide, non-exclusive, perpetual, royalty-free license to reproduce, publish, and distribute it.

You are responsible for ensuring your content:

Does not contain confidential information
Does not violate laws or regulations

Prohibited content includes:

Harassment or discrimination
Pornographic or violent content
Exploitation of children
Illegal activities or spam
Personal data without consent
Intellectual property violations

We may remove content at our discretion.

Prohibited Uses

You agree not to:

Impersonate others or misrepresent affiliations
Send spam or promotions without consent
Interfere with Website operations or security
Use robots or unauthorized scripts to scrape content
Violate any laws or regulations

No Warranty on Website

The Website is provided “as is.” No express or implied warranties are given.

Availability, Errors and Inaccuracies

Information may not be current or error-free. We reserve the right to correct errors or pricing mistakes. The inclusion of any product/service does not imply endorsement.

Damages and Limitation of Liability

Pen Pals Cooling Heating Plumbing is not liable for direct or indirect damages related to your use of the Website, including delays, data loss, or viruses—even if advised of the possibility.

Links to Third-Party Websites

We are not responsible for third-party websites linked from this Website. Use them at your own risk. Their policies apply, not ours.

Intellectual Property & DMCA

To report intellectual property infringement, contact:

booknow@callpenpals.com

Include:

Your signature
Description of the work
Contact details
A good faith statement about unauthorized use

False claims may result in legal consequences.

Governing Law, Severability, Dispute Resolution, and Venue

These Terms are governed by New Mexico law (U.S.), excluding conflicts of law principles.

Disputes must be resolved in Bernalillo, New Mexico. Class actions are not permitted.

Changes to Terms of Service

We may update these Terms at any time. Changes will be posted on this page.

Questions

If you have any questions, please contact us at:
booknow@callpenpals.com