Privacy Policy

Last updated: 2025-04-21

Introduction

We value your privacy very highly. Please read this Privacy Policy carefully before using the https://www.callpenpals.com Website (the “Website”) operated by Pen Pals Cooling Heating Plumbing, an LLC formed in New Mexico, United States (“us,” “we,” “our”).

Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This applies to everyone, including but not limited to: visitors, users, and others who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part, then you do not have our permission to access or use the Website.

Terms and Conditions

By submitting our Contact Request form and signing up for texts, you consent to receive text messages from Pen Pals Cooling Heating Plumbing at the number provided, including messages sent via autodialer. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. Unsubscribe anytime by replying STOP or clicking the unsubscribe link. Reply HELP for help. Contact support at booknow@callpenpals.com.

Statement of Non-Sharing for Mobile Numbers

Collection and Usage: We collect mobile numbers to communicate with you regarding updates, notifications, promotional offers, and other service-related information.

Sharing: We do not share your number without explicit consent except:

If required by law
During a business change such as a merger (with prior notice)

Message Frequency: Message frequency varies. You may opt out anytime by following opt-out instructions.

Data Rates: Standard message/data rates apply, set by your mobile service provider.

Information Collection and Usage

We collect and store any information you enter on the Website. In the past 12 months, we have collected:

Identifying Information (e.g., Name)

Legal Basis: Consent
Source: User-submitted
Use: Compliance, marketing, service, dispute resolution, verification

Postal/Shipping & Billing Address

Legal Basis: Consent
Source: User-submitted
Use: As above

Phone Number, Email Address

Legal Basis: Consent
Source: User-submitted
Use: As above

IP Address, Device Identifier, Internet/Electronic Activity

Legal Basis: Consent
Source: Cookies/tracking pixels
Use: Analytics, advertising, fraud prevention, service improvement

We do not use your information for targeted advertising or profiling.

With Whom We Share Your Information

We have disclosed the following to operate our services:

Name, Address, Phone, Email: Shared with platforms like CMS, CRM, ESPs, hosting providers for service and marketing
IP Address, Device Info, Internet Activity: Shared with analytics, ad networks, fraud prevention services

How We Protect Your Information

We use SSL and other secure technologies to transmit personal data securely.

Sale of Information

We do not sell your personal information.

Cookies

Cookies may be used for:

Website traffic analysis
Ad interaction tracking
Sign-in recognition
Preference storage

You can disable cookies in your browser settings.

Children’s Privacy

This Website is not intended for children under 18. We do not knowingly collect personal info from children.

Analytics Programs

We use Google Analytics. To opt out, visit: Google Analytics Opt-Out

Information Retention

Identifying Info: Retained while contact is necessary
Electronic Activity: Same as above

Direct Marketing

We use your information for direct marketing. You can opt out anytime by emailing booknow@callpenpals.com.

Your Rights

Depending on your location, you may have rights including:

Access, delete, or correct your personal info
Know what we’ve collected and shared
Opt-out of profiling, targeted ads, and sale of data
Non-discrimination for exercising privacy rights
Limit use of sensitive info
Data portability

Exercising Your Rights

Submit a request via:

Email: booknow@callpenpals.com
Phone: 505-317-9598
Address: 2521 Madison St NE, New Mexico, USA
Contact Form: Contact Us

We may require verification (email address or power of attorney for authorized agents).

Accountability

Responsible Party: Pen Pals Cooling Heating Plumbing Owner

Contact: 505-317-9598 / booknow@callpenpals.com

You may lodge complaints with the appropriate Privacy Commissioner (Quebec or Canada).

Location of Data Processing

All data is processed in the United States.

Third-Party Websites

We are not responsible for the content or privacy practices of third-party sites linked on our Website.

Do Not Track

We do not currently support Do Not Track (DNT) browser settings.

Transferring Data

Data may be processed in the U.S. and could be subject to U.S. legal access.

Changes to Privacy Policy

We may update this policy. Changes will be posted on this page.

Questions

For any questions, contact: booknow@callpenpals.com